His Excellency Dr. Ali Mohamed Al-Khouri, in his speech during the Seamless North African Digital Economy Conference and Exhibition 2018, that the beginnings of artificial intelligence, which began in 1950, revolved around a question whether machines can think, and that since then, this sector has developed in an interesting way with the progress of science With which the machine can learn and simulate human mental abilities by the nature of its cognitive function.
Dr. explained. Al-Khouri said that recent studies indicate that artificial intelligence technologies will be responsible for the growth of e-commerce by more than 30% by 2020, and will change with it the way electronic stores work, especially in light of the spread of mobile applications and smart devices.
He pointed out the importance of Arab stores understanding the new variables driven by technologies and to warn of the big mistake that Kodak Corporation, which used to acquire 90% of the American market, then declared bankruptcy in 2012, because of its inability to understand the customer and understand the behaviors of individuals.
He explained that sites such as “Amazon and Alibaba” and other digital platforms have become highly dependent on prediction techniques based on artificial intelligence, with the aim of increasing the percentage of sales, as Amazon announced that 35% of its sales belong to this smart technology, and that the “eBay” site Raising his sales to more than one billion dollars annually thanks to artificial intelligence techniques.
He also added that the “automatic speaker” technology has spread in call centers around the world, and has caused a reduction in annual costs by more than 60%.
He pointed out that 70% of parcels in China pass through Alibaba’s “Kenny Yao” system at a rate of 42 million shipments per day, and parcels are delivered within 24 hours within China and three days anywhere in the world.
He added that artificial intelligence contributed to raising the efficiency of shipping companies by 30%, and this was reflected in customer satisfaction, noting that China believes that artificial intelligence will be a major driver for the growth of the Chinese economy during the next 10 years, by raising the efficiency of operations and reducing costs. to zero in some operations.
Al-Khouri stressed that e-commerce by 2035 will witness, thanks to artificial intelligence, 25% of human jobs to be transformed into robots in the business services sector, and that the artificial intelligence market will reach $36 billion by 2025, and Arab stores must prepare so that they do not find itself in isolation, and out of competition.
At the conclusion of his speech, Al-Khouri presented some of the main recommendations, which included the importance of the private sector investing in artificial intelligence, and the development of plans that serve the agendas of the national Arab economies, with the need for governments and the private sector to study the impact of the capabilities of artificial intelligence more deeply, and that in parallel with all that, Arab governments must work to find legislative controls regulating the work of artificial intelligence, because this field has significant and profound effects on the growth of national economies.